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What You Agree To When You Use dekuna4d

Our legal terms set out exactly how your account, your data, and your activity on this platform are handled — no vague clauses, no buried conditions.

Account eligibility termsData & cookie policyJurisdiction-dependent accessDANA, OVO, GoPay wallet scopeContact rights explained
dekuna4d What You Agree To When You Use dekuna4d
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

Transparency around your account data is not optional — it is how a real operator runs. Below is a plain account of what we do with the information your account generates, from the moment you verify your DANA or OVO wallet through to how long we keep transaction logs.

Data Collection and Retention We collect only what is needed to operate your account: registration details, wallet identifiers for DANA, OVO and GoPay, and transaction records. Retention periods follow the governing terms stated in your account agreement.
Cookie Use on This Platform Session cookies maintain your lobby state and keep you logged in across page changes. Persistent cookies support account security checks. You can adjust cookie preferences through your browser settings at any time.
Account Security Practices Account access uses OTP verification tied to your registered mobile number. We do not store raw payment credentials — wallet transactions via GoPay or DANA are processed through those payment rails, not held on our servers.
Your Rights and How to Act on Them You can request a copy of your account data, ask us to correct inaccurate records, or request deletion where our terms and local law permit. Submit requests through Account Settings or the policy email channel listed above.
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how your data is used, want to request a correction to your account record, or need to flag a terms dispute, these are the channels we operate. Each path connects you to the team that handles policy and account-level queries — not the general lobby help desk.

Live Chat — Policy Queue Open the chat widget inside your account dashboard and select the Policy or Legal topic. Our team picks up policy-related threads separately from general account support.
Email — Data and Terms Send your data request, correction notice, or terms question to our support email listed in your account settings. Include your registered account ID so we can verify your identity before responding.
Account Settings — Rights Request Log in, navigate to Account Settings, then select Privacy and Legal. From there you can submit a data-access request or request deletion of specific account records directly.

Legal Questions We Get Asked Most

These are the questions that come up most often when our account holders want to understand their rights, how their data is handled, or what our terms actually require of them.

Access and applicable terms depend on local law and the eligible region you are in. Where local law restricts access, our terms do not override that — eligibility is your responsibility to confirm.

We collect your account ID, the transaction reference, and the wallet identifier. Raw payment credentials stay with DANA or OVO — we receive only the confirmation data needed to credit your account.

Retention periods are stated in the full terms document accessible from your account settings. We keep records for as long as legally required or as long as your account remains active, whichever is longer.

Yes. Log in, go to Account Settings, then select Privacy and Legal to submit a data-access request. You can also send the request to our policy email with your registered account ID.

Session cookies keep your lobby state active. Persistent cookies support security checks. You can disable non-essential cookies in your browser settings, though this may affect certain account functions.

After account closure we retain records for the period required under the governing terms and applicable law. After that period, data is deleted or anonymised in line with our retention policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.